Customer Service Representative - B&M - Port St. Lucie, FL
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: January 27, 2023
Job Description:
Category : Customer Service/Support
Why You'll Choose UsTeleperformance is a strategic partner to the
world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are -the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as unique.
-Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs -Your ImpactOur
customer service representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.Your ResponsibilitiesCustomer Service
Representatives field customer inquiries by finding innovative ways
to respond to varying questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if required
- What We're Looking for
Required to Work-On-SiteHigh School
Diploma or equivalent18 years of age or olderCall center experience
preferredTyping 25 WPMProficient in PC operation and navigationHave
excellent communications skills, both oral and writtenAbility to
work in a constantly changing and fast paced environmentAbility to
stay composed and objectiveStrong listening skills -Being One of
Our PeopleIt is our mission to always provide an environment for
our employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always. -Teleperformance
is an Equal Opportunity Employer -
Keywords: Teleperformance USA, Port St. Lucie , Customer Service Representative - B&M - Port St. Lucie, FL, Sales , Port Saint Lucie, Florida
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