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Patient Access Senior Operations and Program Manager

Company: Change Healthcare
Location: Port Saint Lucie
Posted on: November 26, 2019

Job Description:

The Senior Operations and Program Manager has responsibility for managing the Patient Access and Engagement Outsourcing business, including financial outcomes, customer satisfaction and employee engagement.   Ensures that all appropriate resources are available and utilized to maximize overall business management services and corporate profitability. This position has the authority to substantially affect the relationship between the company and a client, either from a financial or services standpoint.  This role is responsible for initial program development and implementation, as well as ongoing operations once implemented, including but not limited to effectiveness and output and making procedural changes that drive productivity and profitability where warranted.  Utilizes their knowledge of the operations to maximize performance relative to client relationships, client satisfaction, desired survey results and client / company financial performance indicators.  Responsible for leading, managing and developing other employees, including people managers. Select Responsibilities: Oversees operational teams responsible for the entire contact center outsourcing service offering for one or multiple clients. Establishes strategic initiatives to ensure client metrics are met. Interacts with Management and Clients regarding the management of accounts, including process effectiveness and other relevant service levels and benchmarks Directs and controls activities for a broad functional area through several operational department managers with responsibility for workforce planning, implementing process improvement initiatives and staff development. Lead the operational team in strategies associated with attaining ongoing client metrics, production, financial and other office / corporate goals through the effective management of resources Direct, coordinate and evaluate performance of all operational functional areas: initiate corrective actions to improve performance deliverables and/or resolve issues as they arise Ensure adherence to all aspects of state, local, and federal Billing Compliance policies Maintain and enforce patient / client / employee confidentiality Ensure appropriate, timely and accurate information is available for all clients Develop expertise regarding clients and the market and their specific needs and requirements Develop a competent supervisory team and business strategy to position the account for additional growth through the course of the implementation and term of the contract Minimum Job Qualifications: 7+ years Revenue Cycle experience required 5+ years management experience required Critical skills: 2 years of Contact Center experience Radiology Department Administrative experience within large Health System environment Excellent communication and interpersonal skills required Educational requirements: Bachelor’s Degree or equivalent BA in Health Care Administration, Education, Human Resources or equivalent experience preferred Additional Preferred Skills and Knowledge: Must be task oriented and have ability to prioritize multiple projects with competing priorities Ability to analyze documentation and perform data analysis Ability to work independently in fast pace environment Solution oriented when managing workflow, client or internal obstacles. Strong decision making, judgment and analytical skills Ability to direct and collaborate with internal and external stakeholders Ability to influence internal customers and key stakeholders Effectively establish and build partnerships with external customers Demonstrate ability to effectively lead team of direct resources

Keywords: Change Healthcare, Port St. Lucie , Patient Access Senior Operations and Program Manager, Other , Port Saint Lucie, Florida

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