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Patient Access Training Program Manager

Company: Change Healthcare
Location: Port Saint Lucie
Posted on: November 24, 2019

Job Description:

This position will be part of the core leadership team responsible to oversee and plan for sustained growth in multiple sites ensuring clients are provided the highest degree of call quality and outcomes available. Work with Contact Center management and other leadership to create the high-level road-maps and team strategy that ensure scalability across all sites and multifaceted training programs Creates, develops and maintains appropriate training infrastructure, tools, and processes necessary to support and position the Centers for continued quality output and services Direct the preparation of lesson plans including the method, media and documentation to be presented for the various training courses Direct the creation of training course schedules and training timetables to support the business Develops and maintains strong working relationships with internal and external support teams Engage and represent the training program for new program implementations into the business Partner with contact center leadership to proactively initiate process improvements for the ongoing enhancement of service performance and call quality Along with presence, it is important that this person have the interpersonal and approachability skills, vision and energy to assume larger responsibilities with a quickly expanding unit Monitors and identifies opportunities for continuous improvement related to the training programs and the effectiveness of such Possesses the versatility required to be a leader, manager, teacher coach, and mentor while placing high value on people and process to drive employee engagement and success Ensures consistent standards and business metrics are in line with business unit, as well as adherence to all aspects of compliance regulations and policies As needed, facilitate new hire training, refresher training and targeted training Available to travel as needed 50-65 % Minimum Job Qualifications: 5+ years training experience 3+ years management experience 2 years of training experience in healthcare environment Educational Requirements: Bachelor’s Degree or equivalent BA in Health Care Administration, Education, Human Resources or equivalent experience Critical Skills: Additional specialty-specific certifications preferred, specifically adult learning concepts Additional Preferred Knowledge and Skills: Must be task oriented and have ability to prioritize multiple projects with competing priorities Ability to analyze documentation and perform data analysis Ability to work independently in fast pace environment Solution oriented when managing workflow, client or internal obstacles. Strong decision making, judgment and analytical skills Ability to direct and collaborate with internal and external stakeholders Ability to influence internal customers and key stakeholders Effectively establish and build partnerships with external customers Demonstrate ability to effectively lead team of direct resources

Keywords: Change Healthcare, Port St. Lucie , Patient Access Training Program Manager, Other , Port Saint Lucie, Florida

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