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Teleperformance Call Center Representative (Port Saint Lucie,FL)

Company: Teleperformance
Location: Port Saint Lucie
Posted on: November 6, 2019

Job Description:

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Your ImpactOur Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningWhat We're Looking for
    • Over 18 years of age
    • Ability to type 30 wpm
    • Ability to pass client specific testing
    • High School Graduate or GED
    • Comfort with desktop computer system
    • Proven oral and written communication skills
    • Compassionate customer service mindset
    • Ability to interact with various types of customersWhat We Prefer
      • 6 months Call Center experience
      • 1 year Customer service experience
      • Logical problem-solving skills
      • Availability to work various shifts
      • Ability to use Windows operating systems
      • Organization and work prioritization skillsBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer Associated topics: agente de servicio al cliente, client service, customer care specialist, phone, product support, rep, service agent, service specialist, system support, telephone

Keywords: Teleperformance, Port St. Lucie , Teleperformance Call Center Representative (Port Saint Lucie,FL), Other , Port Saint Lucie, Florida

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