Social Media Content Moderator - Onsite/English
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: September 30, 2024
Job Description:
Category : Customer Service/Support
About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and -passionate people speaking more than -300 languages, our
global scale and local -presence allow us to be a force of good -in
supporting our communities, our -clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
YouThrough a balanced -high-tech and -high-touch -approach -blended
with -deep -industry and geographic expertise, we -make people's
lives -simpler, faster, and safer. We help companies adapt quickly
to changing needs, and are inspired to deliver only the -best in
all that we do. You will become a key contributor in making that
happen. - -As the eyes and ears for our team fielding customer
inquiries and finding innovative ways to respond, you will work in
a collaborative and engaging environment. You will have the chance
to interact with people from all walks of life, and no two days
will be the same. As you continue to grow and challenge yourself,
you will discover your potential can take you anywhere you want to
go. - -This position will be based on-site at our Port Saint Lucie,
Florida location.Your ResponsibilitiesSocial Media Content
Moderators are responsible for moderating user-generated content on
our clients platform by reviewing strong graphic images, videos,
and/or written content to ensure the content meets the community
guidelines and to escalate any content that violates the parameters
set. This role is key in providing a positive social experience for
all users.If you are a social media enthusiast and are confident
with digital technology ready to put your skills to work, this
position is for you!
- Review content to determine community guidelines are met while
upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always -implement
correct policies
- Comply with the performance indicators or parameters defined by
the specific client's operation
- Review, classify and / or eliminate highly sensitive content,
uploaded by users, according to the parameters defined by the
client
- Investigate and resolve complex issues regarding content within
agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper
handling of customer information to guarantee the security of the
information
- Participate in continuous training programs established by the
company for optimal development in the role
- Comply with all the orders, instructions, procedures related
and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive
content
- Provide trends and insights to develop improvements to the
overall processes and provide recommendations for process, policy
and product improvements
- Remain up to date on key workflow changes, operational
guidelines, policy updates and Community StandardsWe're looking for
fearless people - people who are inspired to deliver only the best
in all that we do.
- Ability to WORK ON SITE at Port St. Lucie Florida ( not a work
from home position) -
- Experience navigating internet websites including social media,
commercial websites, etc.
- Strong emotional intelligence and resilience
- Comfortability reviewing internet content that may be deemed
inappropriate and/or contain explicit material
- Attention to detail
- Ability to be flexible in order to meet changing business needs
(days off/hours)
- Logical problem-solving skills
- Availability to work various shifts
- Experienced with Windows operating systems
- Strong computer skills with ability to use multiple windows
and/or programs at the same time
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED or higher (proof required to be
provided)
- Predictable and reliable attendance
- 6 months Customer service experience preferred
- Proven oral & written communication skills
- Organization and work prioritization skillsBe Part of Our TP
FamilyIt is our mission to always provide an environment where our
employees feel valued, inspired, and supported, so that they can
bring their best selves to work every day. -We believe that when
employees are happy and healthy, they are more productive,
creative, and engaged. We are committed to providing a workplace
that is conducive to happiness and a healthy work-life balance. -We
also believe that to be our best selves, we need to be surrounded
by people who are positive, supportive, and challenging. -We are
committed to creating a culture of inclusion and diversity, where
everyone feels welcome and valued. -Teleperformance is an Equal
Opportunity Employer
Keywords: Teleperformance USA, Port St. Lucie , Social Media Content Moderator - Onsite/English, Other , Port Saint Lucie, Florida
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