Operations Training Specialist - Port Saint Lucie, FL
Company: Disability Solutions
Location: Port Saint Lucie
Posted on: April 18, 2024
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Job Description:
ABC Home Medical Supply, Inc is one of the nation's leading
urological supply providers and serves as a one-stop shop with a
comprehensive line of medical supplies and service that includes:
Urological, Incontinence, Wound Care, and Ostomy. ABC Medical is
part of the JDS, Inc family of businesses. Our service companies
possess the knowledge and expertise to deliver first-class products
and personalized home healthcare services.Location: Port Saint
Lucie Department: Responsible for the training support of services
used for the production, process, management, and delivery of
services. The Operations Training Specialist coordinates and
delivers in-person and virtual training to the operations customer
facing teams. The main responsibility of Operations Training
Specialist is to train colleagues so that they possess the
necessary skill sets and process knowledge to fulfill their duties,
and to ensure that colleagues' work is conducted according to
process and company policies. The role involves the development,
creation, and deployment of training material to support new team
member onboarding, continuous learning, soft skills, and the
development of new team members. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Include the following as well as other duties and
responsibilities, which may be assigned: Support the design,
create, and maintain course training manuals Facilitates in-person,
virtual and online learning courses Develop orientation,
onboarding, continued development, and skills training for
employees Liaise with department leadership to support training
gaps and identify coaching opportunities Create training programs
to address skill gaps in employees Conducts surveys, interviews,
focus groups to gauge effectiveness of programs Develops & manages
schedule for customer facing department training Update trainings
within LMS System as necessary Perform tasks such as scheduling
classes, coordinating enrollment, creating training material
packets, and setting up systems and equipment Complies with
department Standard Operating Procedures (SOP's) & Job Aids
Evaluate employee performance to gauge where skills are lacking
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily and must
possess the ability to: interact professionally and ethically with
patients, caregivers; handle multiple tasks simultaneously; provide
clear, concise oral and written directives/communications; quickly
assess situations and respond appropriately; handle special
requests in a sensitive, professional manner. The requirements
listed are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
QUALIFICATION REQUIREMENTS: Requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION AND/OR
EXPERIENCE: BA Degree or 2 years work experience. Experience with
technologies and best practices for instructional manuals and
teaching platforms. Expertise in adult learning principles Ability
to engage and influence at multiple levels of the organization
Green Belt Certification preferred. Presentation skills required.
Ability to work independently or as a team Team Management skills
required. Interpersonal & Relationship Building skills required.
Excellent analytical skills required. Problem Solving skills
required. Strong written and verbal skills required. Proficient
computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook,
and Excel), and instructional software. Job Req ID: 32886
Keywords: Disability Solutions, Port St. Lucie , Operations Training Specialist - Port Saint Lucie, FL, Other , Port Saint Lucie, Florida
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