Wellness Lead - Port St. Lucie, FL
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: November 20, 2023
Job Description:
Category : Client Operations
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global
leader in providing exceptional omnichannel customer experiences
since 1978. Our impacts are far-reaching, spanning over 62
countries and interacting with over 38% of the world's population.
This kind of growth wouldn't have been possible without the
dedication of our people who continue to provide outstanding
customer service in every opportunity. Here, your success is our
success.Reporting to the Global Client Wellness Lead, the Site
Wellness Lead will plan and implement overall wellness strategy for
assigned account Trust & Safety, Content Moderation Operation.The
Site Wellness Lead will need to apply experiential learning,
research, and analytic ability to create and develop strategy to
reduce risks in managing content. Collaborating with multiple
internal and external stakeholders to create effective strategies
that raise awareness, educate and drive employee wellness, enhance
mental health and keep people engaged. -Close collaboration will be
required with various leaders throughout the organization to
identify areas of opportunity in recruitment, staffing, training,
and policy, among others, and implement action plans to improve and
enhance wellness and reduce any negative impact of the work. They
will be subject matter expert in Trust & Safety / Content
moderation and will be able to provide thought leadership in the
areas of wellness, engagement, and overall health. -
- Developing & implementing a program wellness strategy, leading
multiple initiatives, and core processes in the site, including
mental health awareness, nutrition, physical activity, etc. and
maintaining alignment across geographies.
- Manage team of Wellness coaches to drive wellness and related
outcomes in Trust & Safety, focus on increasing resiliency and
reducing risks in the Content Moderation space.
- Build a deep understanding of the nature of content type,
specific goals, the nuances, and consistently delivering the best
employee experience.
- Manage site wellness initiatives, ensuring that the client is
kept up to date, internal stakeholders are aware of ongoing
developments and each team member is using a consistent wellness
framework. Focus on driving insights on wellness through strong
innovation, analytics, and insights discipline.
- Leading development related to various benefits and experience
on content development as well as employee engagement.
- Drive the Engagement calendar along with the Wellness Coaches
for the assigned client/region to ensure new and innovative
activities are enabled for the employees.
- Work with key cross functional stakeholders (Global Wellness,
HR, Legal, Health & Safety) to ensure collaboration and
effectiveness, escalations if any on annual strategy on
Wellness.
- Host workshops and conduct Group sessions in conjunction with
the Counselors. -QUALIFICATIONS -
- Bachelor's Degree in Labor Relations, Human Resources
Management, Psychology, or other related fields is required
- Technical knowledge of health and insurance and wellness
benefits
- Strong project management and problem-solving skills is
required
- Team player with the ability to collaborate with multiple
internal and external stakeholders at all levels of the
organization and build strong relationships -
- Previous experience managing a team -
- Previous experience managing vendor(s) - -PREFERRED
QUALIFICATIONS
- Minimum of 4 years prior Health and Wellness professional
experience
- Minimum 2 years experience in BPO industry
- Minimum 3 years of Trust and Safety experience
- Ability to meet multiple demanding deadlines
simultaneously
- Excellent communication and client management skills,
presentation abilities and stakeholder management
- Strong organizational and analytical skills
- Demonstrated ability to interface with multiple levels of
management
- Proven ability to work independently
- Ability to be flexible and work creatively and analytically in
a problem-solving environment
Keywords: Teleperformance USA, Port St. Lucie , Wellness Lead - Port St. Lucie, FL, Other , Port Saint Lucie, Florida
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