Product support representative

Company: Ultimate Kronos Group
Location: Fort Lauderdale
Posted on: March 19, 2023

Job Description:

Description As a Product Support Representative, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool. Your work will play a key role in providing timely solutions to our customers' reporting needs by using a consultative and troubleshooting approach.

Responsibilities:

• Delivers a world class customer experience through case, email, phone, and chat channels that creates and retains partners for life
• Manages case queues and establishes case priorities in accordance with client service level agreements
• Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions
• Educates and trains customers on resolution [best practices] and workarounds to create self-sufficiency
• Accurately documents case activity and follows through with commitments
• Collaborates with internal partners to expedite and champion customer needs
• Participates in product testing and provides feedback on analysis
• Mentors and trains new team members Qualifications Required Qualifications:
  
  • Bachelor's Degree or equivalent work experience
  • 2+ years' experience in a fast-paced customer service/troubleshooting environment
  • Excellent writing and verbal communication skills
  • Strong problem solving and analytical skills
  • Exceptional technical skills and proficiency in MS Office Preferred Qualifications:
    
    • Cognos Product Certification
    • Experience working directly in a Payroll and/or Human Resource environment
    • UKG Pro HRMS Payroll Software Knowledge
    • Programming
    • Coding Company Overview Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at
      
      EEO Statement
      
      Equal Opportunity Employer
      
      Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
      
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      UKG participates in E-Verify. View the E-Verify posters .
      
      Disability Accommodation
      
      For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Keywords: Ultimate Kronos Group, Port St. Lucie , Product support representative, Other , Fort Lauderdale, Florida