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Special Needs Advocate- Treasure Coast

Company: 211 PBTC
Location: Port Saint Lucie
Posted on: November 16, 2022

Job Description:

211 PALM BEACH/TREASURE COAST, INC. JOB DESCRIPTION 211 SPECIAL NEEDS TREASURE COAST ADVOCATE MAJOR FUNCTION: Assists callers to 211 and its Special Needs Help Line by assessing and evaluating the needs of children and their families; assisting them in in navigating the system of services; and providing follow up. Additionally identifies special needs programs and ensures that these agencies/services are included in the 211 database. REPORTS TO: Program Manager CLASSIFICATION: Part Time/Non - Exempt SPECIFIC RESPONSIBILITIES Handles, through to resolution, all Special Needs requests in the Treasure Coast for assistance guiding individuals through the process of obtaining benefits, resolving difficulties or barriers as they arise; advocating on behalf of the individuals, via telephone (through the Special Needs Helpline) or in person, as required. Completes client follow-up calls to assess caller's status and to make additional referrals, if necessary. Performs pre-screening for selected health and human service programs and determines client's eligibility for services according to the provider's eligibility criteria; includes following up with community providers to determine disposition and/or advocate for client services. Ensures that appropriate services for the special needs population are identified and includes these resources in the community resource database. Establishes and maintains a collaborative relationship with community providers serving the special needs population. As assigned, makes presentations to community groups about the Special Needs Helpline and participates in health fairs and community events to increase awareness and utilization of the Special Needs Helpline and 211. Provides training, support and consultation to the Resource Center Specialists in handling Special Needs Helpline calls. Participates in community meetings, coalitions and professional development workshops as assigned. Performs other duties, as assigned. MINIMUM REQUIREMENTS Physical Requirements Sufficient hearing and speaking ability to communicate in person and over the phone with or without accommodation. Sufficient sight to read extensive written documents with or without accommodation. Sufficient manual dexterity to record and enter data into computerized records with or without accommodation. Ability to travel and transport self throughout the County with or without accommodation. Ability to sit for extended periods with or without accommodation. Sufficient manual dexterity and strength to fold, organize, package, lift and carry community presentation materials weighing up to 25 pounds with or without accommodation. Education/Training High School Diploma/ GED Required. Bachelor's degree in Social Work, Special Education, or related human services field or Associate's Degree in early child development from an accredited college or university preferred. Experience with Special Needs populations; Knowledge of Federal, State and local policies/guidelines regarding the special needs population preferred; Experience with group presentations/training; Experience working with computers; ability to use a computer for word processing and entering and retrieving information in databases. Knowledge/Skills/Abilities Good problem solving and advocacy skills; excellent judgment; Ability to work independently with minimum supervisory follow-up; Knowledge of the community and its resources preferred; Ability to work cooperatively with staff, volunteers and those in the community; Ability to communicate orally and in writing with clients, providers and co-workers; Ability to present a professional manner and appearance at all times; Ability to demonstrate culturally competent communication with diverse populations; Bi-lingual preferred; ability to speak English clearly and fluently required. Ability to work well with parents of special needs population and community providers; Ability to maintain caller and employee anonymity, as appropriate; ability to maintain confidentiality of classified agency and client information; Ability to seek the Certification for I&R Specialist (CIRS) through Alliance of Information Referral Systems (AIRS) when eligible to do so; in addition, to maintaining certification requirements; Ability to complete accurate case documentation per agency and funding guidelines. Other Requirements Good attendance and punctualitySuccessful completion of the 211 Palm Beach/Treasure Coast training courseJob Type: Part-timePay: $19.23 per hourBenefits: Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insuranceSchedule: 4 hour shiftWork Location: On the road

Keywords: 211 PBTC, Port St. Lucie , Special Needs Advocate- Treasure Coast, Other , Port Saint Lucie, Florida

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