Lead Teller
Company: PNC
Location: Port Saint Lucie
Posted on: August 3, 2022
|
|
Job Description:
**Job Profile****Position Overview** At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a full-time Lead Teller within PNC's Retail Branch organization,
you will coach Tellers on customer service skills and supervise
conversations that enable referral opportunities for PNC products.
You will also greet customers in the lobby, educate customers on
new technology, supervise customer transactions, and assist with
outbound calling initiatives. This position will be based in Port
St Lucie, FL at the Gatlin retail banking branch. Bilingual Spanish
preferred.**Job Description** + Coaches, mentors and leads tellers
by example to deliver a unique customer experience aimed at
improving customer financial wellbeing and creating loyalty while
increasing share of wallet. Processes a variety of customer
interactions. Educates customers on alternatives available for
their financial interactions. Identifies banking opportunities
during the customer interaction and refers as appropriate.+
Coaches, mentors and leads tellers by example in identifying
opportunities through meaningful conversations with customers,
making appropriate referrals to branch staff or PNC ecosystem
partners .+ Coaches, mentors and leads tellers by example in
performing lobby engagement activities to connect with customers
and position PNC products to meet their needs. Educates customers
on options for managing financial transactions by leveraging
technology, tools and resources.+ Coaches, mentors and leads
tellers by example with clear communication skills, transaction
handling and problem resolution processes. Assists the Branch
Manager in performance management and new hire selection
processes.+ Coaches, mentors and leads tellers by example in
adhering to all policies and procedures, demonstrating sound
judgment within established limits. Ensures teller and branch daily
operations and maintenance transactions are completed in an
efficient and accurate manner.PNC Employees take pride in our
reputation and to continue building upon that we expect our
employees to be:+ **Customer Focused** - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions.+ **Managing Risk** - Assessing and effectively managing
all of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.+ To learn more about this and other
opportunities on our team.Watch this video.
(https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/retail\_banking.mp4)
**Competencies** Accuracy and Attention to Detail - Understanding
of the necessity and value of accuracy and attention to detail;
ability to process information with high levels of
accuracy.Addressing Customer Needs - Knowledge of and ability to
meet customer needs by offering appropriate products in an
appropriate manner.Coaching Others - Knowledge of coaching concepts
and methods; ability to encourage, motivate, and guide individuals
or teams in learning and improving effectiveness.Digital Awareness
- Shares, shows and supports clients on a variety of technological
digital and online tools and resources allowing them to explore
solutions to achieve their financial goals and financial well-being
through the PNC conversation.Effective Communications -
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Fraud Detection
and Prevention - Knowledge of and ability to utilize processes,
tools, and techniques for detecting, addressing and preventing
fraudulent situations.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Matrix Management - Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines.Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations.Understanding Customer Needs - Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers. **Work Experience** Roles at
this level typically do not require a university / college degree,
high school diploma or GED, but do require related experience or
product knowledge to accomplish primary duties. Typically requires
1+ years of related experience. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered. **Education** No Degree**Additional Job
Description** **Benefits** PNC offers employees a comprehensive
range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees
include medical/prescription drug coverage (with a Health Savings
Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC.**Disability
Accommodations Statement:** The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.**Equal Employment Opportunity (EEO):** PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.**California Residents** Refer to the California
Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pnc\_ccpa\_privacy\_disclosure\_employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Port St. Lucie , Lead Teller, Other , Port Saint Lucie, Florida
Click
here to apply!
|