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Bilingual Patient Access Representative

Company: Change healthcare
Location: Port Saint Lucie
Posted on: July 30, 2022

Job Description:

Job Description Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Position: Whether in a remote role or in our on-site contact center, you will be the initial point of contact with patients, confirming medical history, verifying insurance, and providing physician referrals. Responsibilities: Answer inbound calls and provide great customer service experiences Obtain patient information from established and new patients Accurately enter or update patient information in our scheduling system Identify payer source and verify insurance eligibility Review scheduling system for needed updated demographics and consent forms Provide messages or transfer the call to physicians and nurses Protect and observe patient confidentiality per policies and procedure Accurately import registration documents into patients' electronic health record Requirements: High School Diploma or equivalent --- 1 year experience in a contact center or in healthcare 1.5 years of experience is preferred Proven understanding of Microsoft operating systems Minimum of 25 wpm typing speed Detail oriented with good oral and written communication skills and the ability to provide great customer service For remote roles, candidates will be required to complete an internet bandwidth assessment to confirm they have: High speed DSL, fiber, or cable internet service (a wired connection is strongly preferred) A minimum internet connection download speed of at least five (5) mbps and upload speed of at least two (2 )mbps Preferred Qualifications: Bilingual - English/Spanish preferred Medical or dental office experience and medical scheduling knowledge ------ Working Conditions and Physical Requirements: General office demands Unique Benefits: Flexible work arrangements Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays for full-time, non-exempt employees Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets Your choice of four medical plans & My Healthy Changes well-being program US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA), adoption assistance and educational assistance for eligible employees https://careers.changehealthcare.com/ Diversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships. Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to MakeAChange? Apply today COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo -law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodationschangehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted. Click here https://www.dol.gov/ofccp/pdf/pay - transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare---s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws. Applicant Data Privacy and Protection Notice Company Description As of April 2017, Change Healthcare is one of the largest, independent healthcare technology companies in the United States. Working alongside our customers and partners, we enable better patient care, choice, and outcomes at scale. As a new company, Change Healthcare has increased capabilities for innovation, investment, and customer service. What we do and who we are: Supports over 300 practices/ 4000 Physicians. Our division is Patient Access- what does that means: o We view Patient Access as a concierge service for patients o We work with large academic hospitals and private health systems (ranked high in US). We offer the following: o Scheduling of both new and existing patients o RX refills o Physician referral (Patients looking for a new doctor) o Radiology --- Diagnostic out-patient scheduling o Help Desk Support of online patient portal o RNs that work with Patients that have recently being discharged from the hospitals. Who are our customers/clients? o Large, nationally recognized academic hospitals o Private Health Systems.

Keywords: Change healthcare, Port St. Lucie , Bilingual Patient Access Representative, Other , Port Saint Lucie, Florida

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