Branch Manager Senior (DMLO)
Company: PNC Financial Services Group
Location: Port Saint Lucie
Posted on: July 19, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Branch Manager Senior
(DMLO) within PNC's Retail Branch organization, you will be based
from our PRIMA VISTA @ US1 branch located at: 7520 South US Highway
1 in Port St. Lucie, Florida 34952.
- Manages priorities through planning and execution to
drive all aspects of branch performance. Drives revenue and
customer loyalty through consultative interactions with clients,
and solutions that help them achieve financial well being. Creates
a differentiated customer experience, making banking easy in an
omni channel environment. Leads and influences the agenda of a
broad range of eco-system partners. Accountable for risk management
and compliance in a complex business environment. Builds a high
performing team through the attraction, on-boarding, coaching and
development of branch team members.
- Leads, plans and executes a branded sales process to
achieve sales targets and customer loyalty. Grows branch revenue
through the acquisition and share-of-wallet growth of consumer and
business households and by effectively leading eco-system
partnerships . Drives business banking results primarily through
business development and community involvement activities. Coaches
to consultative selling to drive results and enable customer
financial well-being. Has foundational understanding of balance
sheet and income statement.
- Leads, coaches and ensures the delivery of a
differentiated client experience. Coaches team to confidently
engage with customers in technology enabled interactions, providing
solutions and advice oriented consultation that improves client
financial well-being. Leads effective problem resolution, making
banking easy for customers. Connects all of PNC, delivering a
seamless customer experience in an omni channel
- Drives the employee experience. Responsible for acquiring
and retaining talent through effective onboarding, coaching and
development . Makes talent development a priority for all branch
team members. Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
- Manages operational, human capital, reputational and
business risk. Exercises leadership, authority and sound decision
making to mitigate sales practice risk. Ensures compliance with
regulatory guidelines and adherence to established policies and
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected
- Include Intentionally - Cultivates diverse teams
and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with
transparency and courage.
- Enable Change - Takes action to drive change and
innovation that will transform our business.
- Achieve Results - Takes personal ownership to
deliver results. Empowers and trusts others in decision
- Develop the Best - Raises the bar with every
talent decision and guides the achievement of all employees and
Branch Banking Services – Knowledge of the responsibilities,
issues, regulations, business practices, and operations of retail
banking branches; ability to provide qualified services to
Delegation – Ability to empower and motivate associates to take
over tasks and responsibilities to accomplish results for which the
manager maintains ultimate accountability.
Digital Awareness – Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Sales Management – Develops sales strategies that incorporate
client segments, market opportunities, competitive forces and sales
force effectiveness. Identifies priorities and ensures sales
teams execute against plans that focus on deepening client
relationships, elevating market share and increasing share of
wallet. Drives sales teams to build a strong pipeline of
prospects and clients.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically 5+ years of related
experience, and at least 2 years of previous supervisory experience
is required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, Port St. Lucie , Branch Manager Senior (DMLO), Other , Port Saint Lucie, Florida
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