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Bilingual Customer Service Agent

Company: Teleperformance
Location: Port Saint Lucie
Posted on: March 16, 2020

Job Description:

Bilingual Customer Service Agents
Port St. Lucie, Florida USA

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

? Handle and carefully respond to all inbound and outbound customer inquiries
? Provide excellent customer service through active listening
? Work with confidential customer information and treat it sensitively
? Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
? Appropriately communicate with customers
? Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

What We're Looking for

? Must be fluent in Spanish and English
? One year Customer Service experience preferred
? One year sales experience required (call center, retail, insurance, upselling, door to door)
? Six month previous call center experience preferred
? Must be 18 years old
? Type 25 wpm
? High School Graduate or GED
? Ability to sell to customer
? Ability to use desktop computer system and hardware, e.g. mouse, keyboard
? Logical problem solving skills and ability to multi-task
? Proven oral and written communication skills
? Must have availability to work various shifts influenced by current business needs
? Ability to use Windows operating systems and navigate between various windows
? Ability to work under pressure while being assumptive and assertive in closing
? Continuously demonstrate a high sense of urgency
? Must have a keen sense of attention to detail, taking the initiative
? Must be able to pass a Federal Background Check and Drug Testing
? Possess a high level of Professionalism
? Ability to understand and empathize with customer's issues

What We Prefer

? 6 months Call Center experience
? 1 year Customer service experience
? Logical problem-solving skills
? Availability to work various shifts
? Ability to use Windows operating systems
? Organization and work prioritization skills

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements:
?

Keywords: Teleperformance, Port St. Lucie , Bilingual Customer Service Agent, Other , Port Saint Lucie, Florida

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