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Customer Service Representative

Company: iVox Solutions
Location: Port Saint Lucie
Posted on: June 6, 2019

Job Description:

Our Customer Service Representatives handle inbound calls providing service and support for customers' cable, internet, home phone and home security products and services. This may include general customer service, resolving billing issues, and technical support. We provide hand-on paid training in our state of the art training facility. Where? 580 NW University Blvd., Port St. Lucie, FL 34986 (Next to the Mets Stadium in St. Lucie West) How to reach us? When? Stop in for an on-the-spot interview with a Recruiter from 9:00 a.m. to 3:00 p.m. or call to schedule an appointment. Responsibilities:

  • Records accurate details about the customers call including the problem/symptom, analysis performed, resolution and other details relevant to resolving the problem.
  • Solves simple customer issues such as administrative revisions, such as entering a customer's new contact information or revising service needs.
  • Assists customers with more complex data related issues such as technical matters like provisioning, home networking, email and static IP issues and other issues.
  • Identifies other products and services for existing customers by maximizing their education on our clients products and ensures revenue goals are met.
  • Maximizes the customer service experience by communicating relevant information and directions in an organized and concise manner. Requirements:
    • Ability to pass a background check and drug screen.
    • High School Diploma or Equivalent.
    • Regular and prompt attendance during training and all scheduled shifts.
    • Strong customer service skills are a must. Minimum of one year of previous customer service experience required.
    • Must be tech savvy with a basic understanding of concepts such as Wi-Fi / wireless routers, use of a cable box, etc.
    • Basic computer knowledge, ability to navigate Microsoft Windows with multiple programs running at the same time.
    • Ability to multi-task and to work in fast-paced environment.
    • Superb verbal communication skills.
    • Must be able to work flexible hours, position will assign regular shifts (some positions require afternoon and evenings and one weekend day). Benefits & Perks:
      • Guaranteed Full-time hours on the SAME program.
      • Salary: $10.00 in training; $12.00/hour after training
      • Paid training in a state-of-the-art training facility.
      • Access to health, vision, dental, long term & short disability coverage.
      • Company paid life insurance (10k at no cost to employees).
      • Open floor plan surrounded by windows for natural light.
      • Relaxing employee break area and fun team events.
      • Paid Time Off accrued after probationary period.

Keywords: iVox Solutions, Port St. Lucie , Customer Service Representative, Hospitality & Tourism , Port Saint Lucie, Florida

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