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Customer Service Representative

Company: Paramount Staffing Llc
Location: Port Saint Lucie
Posted on: June 5, 2024

Job Description:

Looking for Call Center Representatives!We are currently hiring for a fulltime onsite position in Port Saint Lucie, FL. In this role, agents will be managing inbound calls for an Electric Company, processing payments, and transferring services as requested.Our ideal candidate is someone who has strong customer service skills and loves to help customers! Please see the details below - we look forward to speaking with you!Job Title: Call Center AgentStart Date: June 24thPay Rate: $15/hour (Paid Weekly!)Schedule Availability: This role will be onsite.Please see shift availability below - Agents must available to work a shift during these hours:2:30pm to 2:00amMust be flexible to work weekends.Mandatory 6-week training at the start of the opportunityTraining hours are Monday through Friday, 8:00 AM to 5:00 PMAgents will not be allowed to miss time within the training period (first 6 weeks)Job Description/Responsibilities:Manage large amounts of incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationMeet personal/customer service team targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesMaintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through complianceKey Competencies:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyExcellent interpersonal, organization, presentation and communication skillsRequirements:Minimum 1 year of Call Center experienceExcellent customer service skills and ability to build relationships with customersAbility to remain calm and professional under pressureGood organizational and time management skillsMust be computer literate and able to navigate on-line portalsAbility to type 25 WPMHigh School diploma and background check required#CORP #ZRby Jobble

Keywords: Paramount Staffing Llc, Port St. Lucie , Customer Service Representative, Hospitality & Tourism , Port Saint Lucie, Florida

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