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Insurance Customer Service - On Site - Paid Training

Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: November 17, 2023

Job Description:

Category : Customer Service/Support

Why You Should Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future!

How do you become a Licensed Insurance Agent? Teleperformance offers a 7-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!

What can you expect? Teleperformance will provide a Trainer, study materials, cover the cost and schedule your state exam!

After you pass your exam, Teleperformance will support you obtaining your license in the 50 states/territories we operate in!

Benefits of working with TP include:

We pay you to get your insurance license!
Paid Training
Competitive Wages
Career Growth
Referral Bonuses
Performance Bonuses
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Own Personal Computer required for Pre-license Training; Company equipment provided when you pass the State Exam
Flexible schedules

Your Impact

As a Licensed Insurance Agent, you will have an impact on our policy holders lives while growing your career! You will provide our customers with peace of mind while insuring their homes, auto, and personal property! Working in a collaborative and engaging environment, you will find no two days are the same! As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Licensed Insurance Agents are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested

Support policy holders needs by providing recommendations and adjusting as necessary

What We're Looking for

High School Diploma or equivalent
18 years of age or older
Experience with utilizing multiple tools and emerging technology
Call center, voice, chat and email communication experience preferred
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Superior analytical and troubleshooting skills
Ability to work cross functionally within the organization as well as with consumers
Professional presence; ability to communicate effectively via phone, email and chat

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance USA, Port St. Lucie , Insurance Customer Service - On Site - Paid Training, Hospitality & Tourism , Port Saint Lucie, Florida

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