Senior Director of Contact Center Operations

Company: VirtualVocations
Location: Port Saint Lucie
Posted on: May 1, 2025

Job Description:

A company is looking for a Senior Director, Contact Center Operations.
Key Responsibilities

Leads desktop transformation efforts to enhance customer interactions and agent experience
Plans and directs contact center policies, objectives, operations, and initiatives
Analyzes operations and develops performance criteria to monitor contact center effectiveness

Required Qualifications

Bachelor's degree and 10+ years of related experience, including management experience
5+ years of management experience preferred
Large programmatic transformation leadership experience highly preferred
CRM implementation and integration experience highly desired

Keywords: VirtualVocations, Port St. Lucie , Senior Director of Contact Center Operations, Executive , Port Saint Lucie, Florida

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