District Manager
Company: Valet Living
Location: Port Saint Lucie
Posted on: March 8, 2023
Job Description:
Grow as We Grow and Take Your Career to New Heights!Valet Living
Doorstep is the standard-setting waste and recycling collection
amenity that adds value and convenience to more than 1.8 million
apartment homes across 40 states.As a District Manager, you will be
responsible for managing the total service delivery for 20 - 30+
apartment communities and providing direction and oversight for
15-30+ associates (Service Valets) within an assigned district. In
this role, you will report to the Director of Operations and work
in collaboration with our sales team and ensure client satisfaction
through ongoing client engagement and oversight of a part-time
workforce responsible for trash and recycling collection on
assigned properties.
- Salary range: $52,000-$54,000
- Bonus: target bonus is 10% of annual salary (divided and paid
out quarterly)
- Company vehicle provided
- Schedule: This position requires willingness to work a variable
schedule which could include hours in the morning/early afternoon
and evening, depending on current business needs. You will work
from both a home office and in-field (community properties), as
necessaryEssential duties include:Daily Operations
- Provide on-call support to associates (Service Valets) and
communities
- Responsible for recruiting, hiring, onboarding and training
part-time associates (Service Valets)
- Responsible for ensuring daily and nightly completion of
resident doorstep trash/recycle pick-up for assigned
properties
- Inspect properties regularly for resident and Service Valet
compliance
- Responsible for creating and managing schedules for part-time
workforce and reviewing/approving timecards
- Manage a labor budget of up to $150k depending on number of
assigned properties
- Performs other duties as assignedCustomer Retention
- Make informed decisions with consideration of
customer/associate impact, ensuring maximum quality of service
- Responsible for addressing clients and resident concerns and/or
complaints with effective, lasting solutions
- Create and maintain cooperative working relationships and
frequent communication with property staff through daily site
visits and immediate response to questions and concerns
- Promote and educate property staff on new service offerings
from Valet LivingOrganizational Activities
- Comply with, promote and train associates on all safety
policies and procedures. Report all safety incidents in a thorough
and timely manner
- Attend team meetings virtually, in person, or off-site when
needed
- Act in accordance with organizational and quality
standards
- Discuss associate's development needs and subsequently
facilitate appropriate support, coaching and/or training
opportunities
- Assist with property launches (container distribution)You are a
good fit if you have the following experience, education, and
skills:
- High school diploma or GED equivalent
- Multi-location management experience of dispersed
workforce
- Customer service and prior people management experience
(preferred in a part-time workforce)
- Proficiency in MS Word, Outlook, Excel & Power Point
- Knowledge of basic employment law, customer service
fundamentals, and leadership/management principles
- Unwavering work ethic, integrity and sense of
accountability
- Ability to manage stress and adapt to changing environment;
comfortable with complexity
- Ability to perform effectively in environments with frequent
workload changes and competing demands
- Effectively communicate with others both verbally and
written
- Build effective teams, hold self/others accountable
- Able to work with cross-functional teams within the
organization
- Ability to prioritize tasks based on clients' needs (immediate
response to client concerns)Special Conditions of Employment
- Valid driver license and good driving record
- Ability to operate a motor vehicle and drive for periods of
time
- Ability to work outdoors and drive in changing weather
conditions
- Flexibility to work variable schedule and/or be on call during
irregular hours depending on business needsPhysical Requirements
- Ability to lift up to 50 lbs.
- Carry filled tote on shoulder(s) up to 50 lbs. up/down
stairs
- Bend at waist and/or knees and lift arms at/over shoulder
- Ability to walk distance of property and be exposed to
disagreeable odorsWe provide the following comprehensive, flexible
benefits to our full-time associates:
- Health coverage for you and your family through medical,
dental, vision plans, and Pet insurance plan options
- Tax advantages through healthcare savings and flexible spending
accounts
- Financial protection through disability, life, accidental death
& dismemberment, and business travel insurance
- 401k plan with a generous company matching contribution
- Generous paid time off program in which benefits increase along
with your tenure with the company
- Support of continued education through tuition
reimbursement
- Associate and family assistance program
- Associate discount programs
- Referral bonus program
- Rewards and recognition program
Are you a current Valet Living
employee? If so, click to apply.Valet Living is an Equal
Opportunity Employer that values the strength diversity brings to
the workplace. We recruit, employ, train, compensate, and promote
without regard to race, religion, creed, color, national origin,
age, gender, sexual orientation, gender identity, marital status,
disability, veteran status, or any other basis protected by
applicable federal, state or local law.
Keywords: Valet Living, Port St. Lucie , District Manager, Executive , Port Saint Lucie, Florida
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