Training Manager - East Coast- FL

Company: UnitedHealth Group
Location: Port Saint Lucie
Posted on: January 20, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm) -The Team Member Development Manager is responsible for providing expert clinical, operational, educational, and project management leadership to ensure efficiency of operations and overall success of the clinic team members. -The TMD Manager provides oversight of the Team Member Development Coach team members both clinical and non-clinical under their assignment assuring timely, efficient, and accurate team member response and documentation. -The TMD Manager acts as internal consultant in the assessment of the clinic team members, and their onboarding and ongoing development. -The TMD Manager works collaboratively with Operations Leadership, Medical Management, and Team Member Development team members to continuously improve the efficiency and effectiveness of the clinic team members. - -If you are located in the state of Florida, you will have the flexibility to work remotely* as you take on some tough challenges. -Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Partners with center and corporate team members to drive the success of the clinics through co-ownership of the clinics' performance results
• Serves as a resource and consultant to identify and assist with training and development needs
• Supports and exemplifies core values
• Leads initiatives to support the planning, design, implementation, revision and delivery of training curriculum, job aids, resource manuals, and skills validation tools
• Provides oversight and support for development of clinical and non-clinical competencies used for on-the-job training as well as skills validation tools for both new hires during New Team Member Orientation and existing staff during annual competency validation
• Provides oversight and support for the development of remediation tools and programs for learning deficits identified during training
• Works in collaboration with other departments, and supports Team Member Development Team in the development of clinical and non-clinical education sessions
• Leads reviews of clinical performance reports and identifies areas and/or processes that need improvement and will lead to positively impacting future clinic performance results
• Serves as a subject matter expert and supports the team in new product testing, and the implementation process, as needed
• Serves as a subject matter expert and supports the team with clinic startups, acquisitions, and affiliate support as needed
• Supports Director and participates/supports Departmental goals with project and committee attendance
• Conducts Team Member Development/Regional Manager of Operations (RMO) meetings to evaluate clinic needs and to communicate operational updates
• Supports the Director in the development and managing of the annual budget and spend for Team Member Development department
• Supports the Director in the development and implementation of position-based training protocols that support specific learning objectives and outcomes to improve job performance
• Supports the Director in the development of role-specific competencies-based learning programs and assessment tools to evaluate current skill levels and identify staff development needs
• Supports the Director in the development and implementation of clinician and lead clinician training programs to decrease clinical variability, increase patient satisfaction and develop various management competencies
• Ensures training initiatives performed by Clinical Coaches and Non-Clinical Coaches are aligned to annual Optum strategic goals
• Provides oversight, support and growth plan development for those assigned under their supervision
• Performs additional duties as assigned
• Must have consistent, punctual and reliable attendance
• Ability to travel locally up to 90% of the time
• Be able to work occasional nights and weekends as needed
• Ability to travel throughout the geographic market as needed, including overnight staysYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • Current, valid, Florida RN or LPN license
  • Basic Life Support for Healthcare provider and/or ACLS (AHA) or American Red Cross CPR certification, or ability to obtain within 90 days of employment
  • 3+ years of clinical experience with 2+ years direct patient care experience
  • 2+ years of management/leadership and staff development skills
  • Experience in planning, organizational, critical thinking, and decision-making skills -Preferred Qualifications:
    • Nursing Degree
    • IV Certification required for LPN, or ability to obtain within 90 days of employment
    • Ability to obtain Basic Life Support Instructor Certification (AHA) within first year of employment if not currently certified as a BLS Provider
    • Ambulatory care experience
    • Emergency Department, Intensive Care, or ambulatory triage experience
    • Care Management experience or understanding of Medicare Advantage programs
    • Experience developing and presenting clinical in-services
    • Experience developing project plans -Knowledge, Skills, Abilities:
      • Computer literate and proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Webex
      • Possesses excellent verbal and written communication skills
      • Possesses solid interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
      • Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles
      • Possesses ability to effectively define expectations and educate and support all levels of clinical staff both clinical and non-clinical, including clinic management with consistent training, coaching and mentoring
      • Ability to present training material to individuals and both small and large groups via teleconferences, in person, or utilizing web casts
      • Customer service-oriented
      • Solid planning and organization, critical thinking, and decision-making skills
      • Solid leadership and staff development skills
      • Project management skills
      • Good general business skills
      • Solid written and verbal communications skills; Able to communicate effectively with team members and leaders at all levels, physicians, and other customers
      • Effective coaching and mentoring skills
      • Negotiation and conflict resolution skills
      • High degree of self-motivation, commitment and integrity
      • Manual dexterity to use/handle equipment and instruments
      • Skilled in phlebotomy and IV. therapy
      • Ability to concurrently perform multiple tasks
      • Superior clinical assessment skills
      • High degree of confidentiality, maturity, tactfulness, and business ethics
      • Valid FL driver's license, insurance and vehicle for work-related travel
      • Ability to read, write, speak, and understand the English language fluentlyCareers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges. -*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy -At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. -Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#OptumCorp

Keywords: UnitedHealth Group, Port St. Lucie , Training Manager - East Coast- FL, Executive , Port Saint Lucie, Florida