Desktop Engineer
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: March 3, 2025
Job Description:
Category : Client Operations
About TPTeleperformance is a global, digital business services
company. We deliverthe most advanced, digitally poweredbusiness
services to help the worldsbest brands streamline their business
inmeaningful and sustainable ways.With more than 500,000 inspired
and passionate people speaking more than 300 languages, our global
scale and local presence allow us to be a force of good in
supporting our communities, our clients, and the
environment.Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programsTeleperformance and
You Through a balancedhigh-tech andhigh-touchapproachblended
withdeepindustry and geographic expertise, wemake people's
livessimpler, faster, and safer. We help companies adapt quickly to
changing needs, and are inspired to deliver only thebest in all
that we do. You will become a key contributor in making that
happen.Did you know that our Chief Client Officer started her
career at Teleperformance as an agent and advanced to the pinnacle
of the company? At Teleperformance, the sky is the limit!Your
ResponsibilitiesPOSITION SUMMARY
- Entry-level position on the Desktop Support Team reporting
directly to the Lead Desktop EngineerPRIMARY DUTIES,
RESPONSIBILITIES AND REQUIREMENTS
- Assist with the support of all aspects of LAN-based networking
- Assist with the installation and maintenance of all computer
hardware and software
- Assist with the installation and maintenance of voice systems
to support call-flow; usually limited to cabling, phones, headsets
and software
- Cabling new and existing locations for new network, phone or
other equipment
- Repair or upgrade computer systems as needed
- Provide Tier 1 level support on hardware and software technical
issues
- All other duties as requested by the Director of Desktop
Support, Desktop Manager or Lead Desktop Engineer
- Must be a computer course student, graduate or have computer
related work experience.
- Strong understanding of network routing protocols and their
practical applications on global networks
- Experience in managing distributed inventory of network
equipment
- Experience in virtual networking setup using VMware
- Experience with Cisco and Juniper product lines at a technical
and hardware level
- Hands on experience troubleshooting hardware such as routers,
switches, network interface cards, firewalls, and
telecommunications devices
- Experience with VoIP and supporting VoIP over a production WAN
- Ability to view a computer monitor for several hours at a time
- Candidates must have open availability and able to work
additional hours as neededPREFERRED QUALIFICATIONS
- Bachelor of Science degree in a computer-related field is
preferred; or equivalent computer certifications accompanied by
related work experienceBe Part of Our TP FamilyIt is our mission to
always provide an environment where our employees feel valued,
inspired, and supported, so that they can bring their best selves
to work every day.We believe that when employees are happy and
healthy, they are more productive, creative, and engaged. We are
committed to providing a workplace that is conducive to happiness
and a healthy work-life balance.We also believe that to be our best
selves, we need to be surrounded by people who are positive,
supportive, and challenging.We are committed to creating a culture
of inclusion and diversity, where everyone feels welcome and
valued.Teleperformance is an Equal Opportunity EmployerRequired
Keywords: Teleperformance USA, Port St. Lucie , Desktop Engineer, Engineering , Port Saint Lucie, Florida
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