Social Media Content Moderator- ON SITE AT PORT ST. LUCIE FLORIDA ONLY (starts December)
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: November 20, 2023
Job Description:
Category : Customer Service/SupportTeleperformance is a
strategic partner to the world's leading companies, bringing
solutions and enhancing customer experience during each
interaction. We are the largest interaction expert team in the
market: multicultural, highly skilled, and deeply knowledgeable,
with a wide range of integrated omnichannel solutions, technology,
and the highest security standards. For us, each interaction needs
to be treated as unique.Benefits of working with TP include
- Competitive Wages $17.00 per hour
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Employee wellness and engagement programs
- A fun, casual work environment
- PTO
- Schedule flexibility, hours of operation are 24/7Your ImpactOur
Social Media Content Moderators are a very important part of our
family. Working in a collaborative and engaging environment, you
will have the chance to interact with people from all walks of life
and no two days will be the same. As you continue to grow and
challenge yourself, you will discover your potential can take you
anywhere you want to go.Social Media Content Moderators are
responsible for moderating user-generated content on our clients
platform by reviewing strong graphic images, videos, and/or written
content to ensure the content meets the community guidelines and to
escalate any content that violates the parameters set. This role is
key in providing a positive social experience for all users.If you
are a social media enthusiast and are confident with digital
technology ready to put your skills to work, this position is for
you!
- Review content to determine community guidelines are met while
upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement
correct policies
- Comply with the performance indicators or parameters defined by
the specific client's operation
- Review, classify and / or eliminate highly sensitive content,
uploaded by users, according to the parameters defined by the
client
- Investigate and resolve complex issues regarding content within
agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper
handling of customer information to guarantee the security of the
information
- Participate in continuous training programs established by the
company for optimal development in the role
- Comply with all the orders, instructions, procedures related
and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive
content
- Provide trends and insights to develop improvements to the
overall processes and provide recommendations for process, policy
and product improvements
- Remain up to date on key workflow changes, operational
guidelines, policy updates and Community Standards
- Ability to WORK ON SITE at Port St. Lucie Florida ( not a work
from home position)
- Experience navigating internet websites including social media,
commercial websites, etc.
- Strong spelling, grammar, and reading skills
- Strong emotional intelligence and resilience
- Comfortability reviewing internet content that may be deemed
inappropriate and/or contain explicit material
- Attention to detail
- Ability to be flexible in order to meet changing business needs
(days off/hours)
- Logical problem-solving skills
- Availability to work various shifts
- Experienced with Windows operating systems
- Strong computer skills with ability to use multiple windows
and/or programs at the same time
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED or higher (proof required to be
provided)
- Predictable and reliable attendanceWhat We Prefer
- Experience in reviewing/monitoring social media
- Consistent work history
- Proven oral & written communication skillsBeing One of Our
PeopleIt is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.Teleperformance is
an Equal Opportunity Employer
Keywords: Teleperformance USA, Port St. Lucie , Social Media Content Moderator- ON SITE AT PORT ST. LUCIE FLORIDA ONLY (starts December), Advertising , Port Saint Lucie, Florida
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