Social Media Content Moderator- Port Saint Lucie
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: January 27, 2023
Job Description:
Overview:Teleperformance is a strategic partner to the world's
leading companies, bringing solutions and enhancing customer
experience during each interaction. We are the largest interaction
expert team in the market: multicultural, highly skilled, and
deeply knowledgeable, with a wide range of integrated omnichannel
solutions, technology, and the highest security standards. For us,
each interaction needs to be treated as unique.Benefits of working
with TP include
- Competitive Wages $18.25 per hour
- Gold Benefits (Medical, Dental, Vision, 401k and more)
- Employee wellness and engagement programs
- A fun and casual work environment
- Paid Time Off
- Schedule flexibility, hours of operation are 24/7Your ImpactOur
Social Media Content Moderators are a very important part of our
family. Working in a collaborative and engaging environment, you
will have the chance to interact with people from all walks of life
and no two days will be the same. As you continue to grow and
challenge yourself, you will discover your potential can take you
anywhere you want to go.Responsibilities:Social Media Content
Moderators are responsible for moderating user-generated content on
our clients platform by reviewing strong graphic images, videos,
and/or written content to ensure the content meets the community
guidelines and to escalate any content that violates the parameters
set. This role is key in providing a positive social experience for
all users.If you are a social media enthusiast and are confident
with digital technology ready to put your skills to work, this
position is for you!
- Review content to determine community guidelines are met while
upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement
correct policies
- Comply with the performance indicators or parameters defined by
the specific client's operation
- Review, classify and / or eliminate highly sensitive content,
uploaded by users, according to the parameters defined by the
client
- Investigate and resolve complex issues regarding content within
agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper
handling of customer information to guarantee the security of the
information
- Participate in continuous training programs established by the
company for optimal development in the role
- Comply with all the orders, instructions, procedures related
and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive
content
- Provide trends and insights to develop improvements to the
overall processes and provide recommendations for process, policy
and product improvements
- Remain up to date on key workflow changes, operational
guidelines, policy updates and Community StandardsQualifications:
- Ability to WORK ON SITE in Port St. Lucie Florida (not a work
from home position)
- Experience navigating internet websites including social media,
commercial websites, etc.
- Strong spelling, grammar, and reading skills
- Strong emotional intelligence and resilience
- Comfortability reviewing internet content that may be deemed
inappropriate and/or contain explicit material
- Attention to detail
- Ability to be flexible in order to meet changing business needs
(days off/hours)
- Logical problem-solving skills
- Availability to work various shifts
- Experienced with Windows operating systems
- Strong computer skills with ability to use multiple windows
and/or programs at the same time
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED or higher (proof required to be
provided)
- Predictable and reliable attendanceWhat We Prefer
- Experience in reviewing/monitoring social media
- Consistent work history
- Proven oral & written communication skillsBeing One of Our
PeopleIt is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always.Teleperformance is
an Equal Opportunity Employer
Keywords: Teleperformance USA, Port St. Lucie , Social Media Content Moderator- Port Saint Lucie, Advertising , Port Saint Lucie, Florida
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