Retail Banker I (Full Time) - Poinciana, FL
Company: TD Bank
Location: Kissimmee
Posted on: May 8, 2024
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Job Description:
Work Location:
Kissimmee, Florida
Hours:
40
Pay Details:
$22.00 - $28.25 USD
TD is committed to providing fair and equitable compensation
opportunities to all colleagues. The included salary range for this
role takes into account multiple factors that are considered in
making compensation decisions. The base pay actually offered may
vary based upon candidate's skills and experience, job-related
knowledge, licensure and certifications, geographic location, and
other specific business and organizational needs. As TD puts career
development at the forefront of our colleague experience, it is not
typical for an individual to be hired at or near the top of the
range for their role.
As a candidate, you are encouraged to ask compensation related
questions and have an open dialogue with your recruiter who can
provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Retail Banker I is a Customer liaison that is integral to
delivering TD's Brand promise by utilizing financial expertise and
consultative advice in advising Customers regarding banking
solutions/needs. This role contributes to the achievement of
business objectives that enable growth through identifying
appropriate TD solutions that help Customers achieve their
financial goals and optimize their relationship with TD.
Depth & Scope:
Proficient in products, services and routine transactions in order
to identify opportunities to educate on Bank products and services
to Customers and/or refer them to appropriate team member or
internal Bank partners, while ensuring a positive Customer
experience
Requires a broad knowledge and understanding of the full product
suite, services and processes of business area, and could be
characterized by low to moderate complexity/risk
Makes product recommendations based on Customer needs and
highlights product features and benefits that ultimately support
Customers through challenging times and life events, save time and
money, and exceed their needs
Utilizes Customer Relationship Management tools to proactively play
a key role in Customer assessments, proactively identifies Customer
solutions and lead-focused outbound sales activities
Evaluates issues, errors and problems based on practices and
existing precedents or procedures
Explains detailed and/or complicated information within the
team
Builds working relationships with customers and related teams
Requires full proficiency gained through job related training to
perform a range of activities
Participates in Customer outreach, servicing and advice activities
to deliver on our unexpectedly human promise
Engages in conversations with customers about loan products,
facilitates the application intake
Must maintain an active registration status with NMLS (Nationwide
Mortgage Licensing System and Registry)
Education & Experience:
HS Diploma or GED
1+ years related experience required
Teller experience (Preferred)
Cross trained to take customer transactions
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced
environment
Excellent communication skills with ability to be concise, clear
and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Notary License (Preferred)
Customer Accountabilities:
Delivers Legendary Experience by helping Customers, building
relationships, delivering service and advice to TD Customers
Understands and supports the Bank's Customer Service Strategy;
Delivers Customers end-to-end advice they expect: (1) building
trust with educational content & tools, (2) providing consultative
support, and (3) advocating for them with proactive insights &
recommendations
Serves as a Customer advocate in providing Customer resolution,
proactive tips and insights on saving time & money
Consistently executes appropriate behaviors to deliver a Legendary
Customer experience that is unexpectedly human in the Store through
either effective problem resolution or providing sound advice that
yields a solution
Establishes and nurtures Customer relationships by consistently
displaying product knowledge, actively listening to Customer needs
while engaging in additional conversation to identify any
additional needs and offer a solution or partner referral
Utilizes the Customer relationship management tools to understand
and gather Customer information to allow for Customer insights to
be built to yield a deeper Customer experience and journey
Engages in lobby leadership by orchestrating Customer flow, warmly
welcome, discover initial needs and guides Customer
appropriately
Understands Customer preferences with banking (when and how they
want) and educates Customers on self-service options that meet
their needs
May act as a point of escalation for Customer questions or
concerns
May perform a variety of (teller) transactions including check
cashing, deposits, transfers and withdrawals while monitoring fraud
mitigation and adhering to established operational policies and
procedures
Considers the impact of decisions on the well-being of TD, its
Customers and stakeholders
Provides the highest level of Customer service when dealing with
internal partners, vendors or our Customers - WOW at every
opportunity
Improves Customer financial confidence by sharing financial
knowledge to help Customers meet and exceed their financial
goals
Acts as a brand champion both internally and externally
Champions Customer service activities; supporting Customers through
challenging times and life events
Recognizes transaction needs of clients and educates clients on
self-service channels including digital options
Brings your genuine self and turns each banking transaction into a
personalized interaction, one Customer at a time
Delivers end to end advice to Customers by providing information
and tools for financial management that helps Customers achieve
their goals, and provides real time insights
Shareholder Accountabilities:
Promotes full suite of products, sales, services and banking
capabilities
Understands and applies operating policies and procedures
Supports the timely and accurate completion of business processes
and procedures
Escalates non-standard or high risk transactions/activities as
necessary
Ensures documentation that is prepared/completed is accurate and
properly reflects client/business intentions and is consistent with
relevant rules/regulations
Ensures necessary due diligence to support the accuracy of all
customer transactions/activities
Be knowledgeable of and complies with Bank Code of Conduct
Contributes to business objectives for Operational Excellence by
fully understanding accountability in driving an operationally
sound location
Executes with excellence by adhering to all risk and control
policies/procedures
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive
work environment that promotes service to the business, quality,
innovation and teamwork and ensures timely communication of
issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in
own area and participates in knowledge transfer within the team and
business unit
Participates in personal performance management and development
activities
Keeps others informed and up-to-date about the status/progress of
projects and/or all relevant or useful information related to
day-to-day activities
Contributes to a fair, positive and equitable environment that
supports a diverse workforce
Acts as a brand ambassador for your business area/function and the
Bank, both internally and/or externally
Utilizes feedback through coaching sessions to demonstrate stronger
performance
Establishes relationships with partner bankers to make effective
referrals to them
Contributes to a positive work environment by aligning to TD Model,
Brand and Culture by participating fully as a member of the
team
Collaborates with team members in contributing to the success of
the team and organization
Actively seeks opportunities to improve delivery of work with high
attention to quality standards
Actively takes ownership of own career and aspirations. Seeks out
diverse feedback to continuously develop and enhance skills
Positively embraces change
Adheres and participates in TD's Shared Commitments and code of
conduct expectations
Engaged in advancing and sustaining a unique, inclusive culture
that reflects TDs diversity agenda, and creates an extraordinary
employee experience
OCC Language:
This position falls within the definition of Loan Originator as
defined under Regulation Z of the Truth in Lending Act, 12 CFR Part
1026.36, and the definition of Mortgage Loan Originator as defined
under the Secure and Fair Enforcement for Mortgage Licensing Act of
2008 (SAFE Act), 12 U.S.C. - - 5102 et seq., and its implementing
regulations, 12 CFR Part 1007
Must be eligible for employment with a covered financial
institution under the standards established by Regulation Z of the
Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan
originator with the NMLS (Nationwide Mortgage Licensing System and
Registry) in accordance with the Secure and Fair Enforcement for
Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. - - 5102 et
seq., and its implementing regulations, 12 CFR Part 1007
Satisfactory results on a criminal background check and a credit
report check, and statements/certification from job applicant
regarding administrative, civil, and/or criminal findings by any
government agency/authority, are required by federal law for this
position
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous:
67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Frequent
Standing - Frequent
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Occasional
Crawling - Never
Climbing - Never
Reaching overhead - Occasional
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized
situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties and skills required. The listed or
specified responsibilities & duties are considered essential
functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and
is the fifth largest bank in North America by branches/stores.
Every day, we deliver legendary customer experiences to over 27
million households and businesses in Canada, the United States and
around the world. More than 95,000 TD colleagues bring their
skills, talent, and creativity to the Bank, those we serve, and the
economies we support. We are guided by our vision to Be the Better
Bank and our purpose to enrich the lives of our customers,
communities and colleagues.
TD is deeply committed to being a leader in customer experience,
that is why we believe that all colleagues, no matter where they
work, are customer facing. As we build our business and deliver on
our strategy, we are innovating to enhance the customer experience
and build capabilities to shape the future of banking. Whether
you've got years of banking experience or are just starting your
career in financial services, we can help you realize your
potential. Through regular leadership and development conversations
to mentorship and training programs, we're here to support you
towards your goals. As an organization, we keep growing - and so
will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our
colleagues to help them and their families achieve their financial,
physical and mental well-being goals. Total Rewards at TD includes
base salary and variable compensation/incentive awards (e.g.,
eligibility for cash and/or equity incentive awards, generally
through participation in an incentive plan) and several other key
plans such as health and well-being benefits, savings and
retirement programs, paid time off (including Vacation PTO, Flex
PTO, and Holiday PTO), banking benefits and discounts, career
development, and reward and recognition. Learn more
(http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD.
Through regular development conversations, training programs, and a
competitive benefits plan, we're committed to providing the support
our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to
build certain skills, we want to help you succeed. You'll have
regular career, development, and performance conversations with
your manager, as well as access to an online learning platform and
a variety of mentoring programs to help you unlock future
opportunities. Whether you have a passion for helping customers and
want to expand your experience, or you want to coach and inspire
your colleagues, there are many different career paths within our
organization at TD - and we're committed to helping you identify
opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that
you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview.
We do our best to communicate outcomes to all applicants by email
or phone call.
Accommodation
If you are an applicant with a disability and need accommodations
to complete the application process, email the TD Bank US Workplace
Accommodations Program at USWAPTDO@td.com . Include your full name,
best way to reach you, and the accommodation needed to assist you
with the application process.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Federal law prohibits job discrimination based on race, color, sex,
sexual orientation, gender identity, national origin, religion,
age, equal pay, disability and genetic information.
Keywords: TD Bank, Port St. Lucie , Retail Banker I (Full Time) - Poinciana, FL, Hospitality & Tourism , Kissimmee, Florida
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